Privacy policy

Privacy Policy

Last updated: 02 Nov 2025

TARU Pilates (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information when you interact with us -whether through our website, by email, or in person.

1. Information We Collect

We may collect and process the following types of information:

  • Contact details – such as your name, email address, and phone number.

  • Health information – any details you choose to share so we can ensure classes are safe and appropriate for you.

  • Booking and payment details – when you register for classes or private sessions.

  • Communication records – including emails or messages exchanged with us.

  • Website usage data – such as cookies or analytics (if applicable), to help us improve our site and services.

2. How We Use Your Information

We use your personal information to:

  • Manage bookings, payments, and class attendance.

  • Provide personalised Pilates sessions tailored to your needs.

  • Communicate with you about classes, updates, or cancellations.

  • Send newsletters or marketing messages (only if you’ve opted in).

  • Comply with legal, tax, or insurance obligations.

3. Legal Basis for Processing

We process your information under one or more of the following lawful bases:

  • Contract – to deliver the services you’ve requested.

  • Consent – when you’ve given explicit permission (e.g. for health details or marketing).

  • Legal obligation – to meet legal or insurance requirements.

  • Legitimate interests – to operate and improve our business in a fair and transparent way.

4. How We Store and Protect Your Data

We take appropriate technical and organisational measures to keep your data secure. Your information is stored on password-protected systems and accessed only by authorised personnel.

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law.

5. Sharing Your Information

We will never sell or rent your personal data. We may share information with:

  • Trusted service providers (e.g. booking or payment platforms, email systems).

  • Professional advisers such as accountants or insurers, when required.

  • Authorities, if legally required to do so.

All third parties are required to handle your data securely and only for agreed purposes.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Ask us to correct or update inaccurate information.

  • Request deletion of your personal data, where appropriate.

  • Withdraw consent at any time (for example, unsubscribe from our newsletter).

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been misused: www.ico.org.uk

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Clare Cavalier, TARU Pilates
📧 tarupilates@gmail.com